Battery Giant Return Policy
Battery Giant. ® strives to ensure that our customers receive only the highest
quality service and merchandise. However, we realize that you may need to return
an item to us. To ensure full credit for your return, please do the following:
UPON RECEIPT OF PURCHASE:
1. DO NOT THROW AWAY ANY PACKAGING included with your merchandise,
such as boxes, instruction manuals, or promotional materials. Look the items
over carefully for cosmetic damage.
2. SAVE YOUR PACKING LIST AND INVOICE Proof of purchase is
one of the requirements for warranty registration and warranty repair validation.
Damaged Merchandise . . .
Should your order arrive in a damaged condition, stop unpacking. Save
the shipping carton and all packing included with your merchandise just as
you received it. Notify Battery Giant customer service immediately to obtain
a Returned Goods Number and for further instructions. Damages must be reported within
three (3) days of receipt of merchandise. Battery Giant will not
be responsible for damages unless they are reported within three (3) days
of receipt of merchandise. To request a Return Authorization Form click here.
Defective Merchandise . . .
Initial defective merchandise must be returned within Fourteen
(14) days after receipt of order. Call or e-mail our customer service department
for a Returned Goods Number. All defective merchandise returned for replacement
(subject to our approval) must be in perfect cosmetic condition, and returned
in original packaging within fourteen (14) days. You must submit a copy of our packing
list or invoice with your return. To request a Return Authorization
Form click here.
Returning Merchandise for Credit or Exchange . . .
Notify our customer service department for a Returned Goods Number.
All merchandise returned for credit or exchange (subject to our approval) must
be in perfect cosmetic condition, and returned in original packaging within
fourteen (14) days. You must submit a copy of our packing list or invoice with
your return. To request a Return Authorization Form click here.
Merchandise not returned in accordance with our policy, and merchandise
subject to a manufacturers return fee, will be subject to a restocking fee.
SPECIAL ORDER ITEMS AND ITEMS DEEMED NON-RETURNABLE CANNOT BE RETURNED.
Returning Soft Goods . . .
For your protection, returns are not accepted for certain products such as:
- Blister-packed items once opened
- Special order merchandise
- Camcorder or Digital Film batteries purchased Nov 15 – Jan 3 (Store credit
only)
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